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Case: I registered a swimming lesson for one month. But I was too busy to go to the swimming pool at all for the first 20 days, and only 10 days are remaining. I requested the cancellation of the registration and refund for the remaining days, but they refused my request.
Resolution: In case that a customer do not go to lessons for personal reasons, refunds are not always granted to the customer. Customers have the full responsibility for their absenty, and they should pay certain amount of penalty in order to cancel the registration. Pursuant to the Regulations of the Damage Compensations for Customers, 10% of the full amount is to be deducted from the refund as penalty (when cancelling before the first day). Customers may receive refund for the remaining days even after sessions have begun. However, this is not a regulation, but only suggestion to the business owners. When a business owner refuses to give refunds, then it will be very difficult to receive anything at all. So it will be best to negotiate with the business owners first.
In this case, it was agreed that the swimming pool would issue freepasses for 10 days to the customer.
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Case: With my three friends, I made reservations on one deluxe room-135,000 won and one single room-99,000 won, and we paid for our rooms. But we found out that someone we know lived nearby the hotel, so we cancelled the single room. The hotel took 50,000 won as cancelling fee, and only gave us 49,000 won back. I feel it was a unfair deal to us.
Resolution: If a customer paid for a room, and received the room key, it is a situation that the contract is currently being executed. When the customer cancels the room while using it due to the customer's personal reasons, s/he has to pay the penalty for cancellation. Since there is no Regulations of the Damage Compensations for Customers for the lodging business such as hotel, normally, 10% of penalty is taken from the refund. But if a hotel has established their own policy on cancellation, their policy is to be applied first. Although the cancellation was requested 30 minutes after the payment, the hotel had already lost a chance to provide the room to someone else. So everything needs to be considered to make a good judgment.
In this case, both parties agreed with the 3-hour extension of the deluxe room for check-out.
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Leisure Sports Facilities 
I did not swim even once because I was so busy with my work.